Troubleshooting

Frequent issues

• How can I take a screen recording?
• Troubleshooting steps for iOS
• Troubleshooting steps for Android
• The application freezes or closes. What can I do? (iOS)
• The application freezes or closes, what can I do? (Android)
• How can I force close the application?

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Problems with my account

• Why didn't my profile picture change on Trivia Crack Adventure if I already changed it on Facebook?
• Will I lose my progress if I uninstall and reinstall the app?
• Why did I lose my account progress?

Purchases Issues

• What payment methods can I use to make in-game purchases?
• How can I request a password or authentication to make purchases?
• How can I change my payment information on Android?
• How do I change my payment information on iOS?
• How do I access my purchase history?
• What do I do if I had a problem with a purchase?