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  1. Support Center
  2. Troubleshooting

Troubleshooting

Frequent issues

  • How can I take a screen recording?
  • Troubleshooting steps for iOS
  • Troubleshooting steps for Android
  • The application freezes or closes. What can I do? (iOS)
  • The application freezes or closes, what can I do? (Android)
  • How can I force close the application?
See all 12 articles

Problems with my account

  • Why didn't my profile picture change on Trivia Crack Adventure if I already changed it on Facebook?
  • Will I lose my progress if I uninstall and reinstall the app?
  • Why did I lose my account progress?

Purchases Issues

  • What payment methods can I use to make in-game purchases?
  • How can I request a password or authentication to make purchases?
  • How can I change my payment information on Android?
  • How do I change my payment information on iOS?
  • How do I access my purchase history?
  • What do I do if I had a problem with a purchase?
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